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Frequently Asked Questions

If you don't find the answer you are looking for please feel free to contact us today.

 

 

::: PRODUCT
1.  What is a WallJammer?
2.  How big is it?
3.  What's it made of?
4.  Are your WallJammer easy to apply?
  
::: CUSTOM WallJammer
1.What do you mean by ANYONE or ANYTHING can be a WallJammer?
2.Can any image be a WallJammer?
3.Will my Custom WallJammer look just like it does on the computer screen (except larger and fully die cut)?
4.What should I keep in mind when shooting or selecting my photo?
5.How should I configure my camera to get the best picture for my WallJammer?
6.What file formats do you accept?
  
:::HOW TO INSTALL YOUR WALLJAMMER
1.How do you install it?
2.Does it matter what kind of wall I put it on?
3.Will it damage my wall?
4.Should I save the liner it comes on?
5.How do I move my WallJammer to a new location?
6.What if I no longer have the liner that my WallJammer came on and I want to move it?
 
  
::: SHIPPING
1.How soon can I have my WallJammer?
2.Does WallJammer ship to P.O.Boxes?
3.Does WallJammer ship international?
  
::: GUARANTEES, RETURNS and SPECIALS
1.What's your Money Back Guarantee?
2.What's the lowdown on returns?
3.Can I cancel order?
4.Does WallJammer run specials?
 
::: TECHNICAL
1.Is your site secure?
2.I've forgotten my password, how can I log in?
3.I emailed customer service but haven't received a response.
  
::: COMPANY
1.Does WallJammer have an affiliate program?
2.Customer Service Hours of Operation?
3.Contact WallJammer?
  
::: GIFT CARDS & E-CERTIFICATES
1.Contact WallJammer?
  
  
  
 
 

  PRODUCT

1. What is a WallJammer?

A WallJammer is a large format, semi-adhesive, form cut wall graphic that will not damage your walls. WallJammers are created using the best materials in the industry. Our vibrant inks withstand fading for years of vivid enjoyment. We print on a patented thick and highly durable vinyl which resists tearing and can be removed and reapplied. Finally, the form of every image is cut out with fine precision resulting in a wall graphic which appears to leap off the wall! Our professionals have years of experience in the photo and printing industries and oversee the entire process. Turn your favorite photo into a WallJammer!

2. How big is it?

o Jumbo (8' long side x up to 4' wide) $99.95
o Xlarge (6' long side x up to 4' wide) $79.95
o Large (4' long side x up to 4' wide) $59.95
o Medium (2' long side up to 2' wide) $29.95
o Small (14.5" long side x up to 10.5" wide) $19.95
o WallJammer Mural (Premium 8' x 4' wall hanging) $149.95

We would love to work with you so please contact us for pricing on custom sizing.

3. What's it made of?

We print on a patented thick and highly durable vinyl which resists tearing and can be removed and reapplied. Our vibrant inks withstand fading for years of vivid enjoyment.

4. Are WallJammer's easy to apply?

WallJammers adhere to many different surfaces. WallJammers work best on clean and dry smooth surfaces. Our patented vinyl was formulated to be used on painted interior surfaces. Our products will not damage properly prepared painted surfaces.


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   CUSTOM WallJammer

1. What do you mean by ANYONE or ANYTHING can be a WallJammer?

• Now is your chance to be creative and make a statement. Nearly any theme will make a perfect WallJammer. WHAT IS YOUR PASSION?

o Sports
o Pets
o Military
o Wedding
o Hobbies
o Artwork
o Cars
o Genealogy
o Business Logos
o Window graphics
o Seasonal/Holiday
o Celebrations
o Birthday parties
o Motorcycles
o College themes
o Scouting
o Ballet
o Hunting
o Travel/Vacation
o Extreme sports
o Corporate needs

"Can't find your perfect WallJammer? Find millions of stock photography or graphics options by searching one of the many photo resource websites. Simply purchase a high resolution image (prices range from $5 to $15) and then upload to WallJammers.com. Begin your search now at any of the following websites:

1. ShutterStock.com
2. iStockPhoto.com
3. BigStockPhoto.com

At the many online stock photo site, the ideas are endless.

2. Can any image be a WallJammer?

Unfortunately, not every image will make a great WallJammer. Care must be given to image resolution, clarity and lighting. The higher quality of image you send, the better product we can produce.

Computer screen resolution and printer resolutions can vary.

Computers use ppi (pixels per inch) to measure clarity of text or images while printers utilize dpi (dots per inch) to print.

Certain characteristics of the print material may contribute to some variations in the appearance of your WallJammer compared to your computer screen.

3. Will my Custom WallJammer look just like it does on the computer screen (except larger and fully die cut)?

Very close. Computer screen resolution and printer resolutions are different. Computers use ppi (pixels per inch) to display text or images while printers utilize dpi (dots per inch) to print.

4. What should I keep in mind when shooting or selecting my photo?

- The subject in your photo, at a minimum, should encompass 50% of the entire image. If the image does not meet this requirement the quality when enlarged will appear pixelated and blurry.

If you are taking a photo of a person, be sure to include the entire figure. Do not cut off the hands or feet!

You should also follow the guidelines set below for resolution requirements.

5. How should I configure my camera to get the best picture for my WallJammer?

We recommend using a camera that is at least 4MP (megapixels) or greater. The more megapixel's your camera has, the better the image.

Set your camera for the highest resolution. This is usually done under the "settings" of the menu section of your camera. If in doubt, you can always consult your manual. Be sure to use the highest possilbe setting, as it gives us more data to stretch your image into a WallJammer.

Try to avoid taking your photo using the "zoom" function. The closer you get to the subject without using zoom, the better. When you use the zoom feature, the image loses data.

We request a file size of 2048x1536 pixels. If you have some experience with cameras, you should know how to verify this. If not, don't worry about it. Your file size should be just fine if you've followed steps 1-3.

Do not change the resolution of your photo. Please send us the original file.

If possible, take your photo vertically and try not to cut off any part of the subject, like feet or arms.

6. What file formats do you accept?

Our designers can work with any of the following file formats:

• .jpg
• .tiff
• .psd
• RAW

***We require a minimum 300 dpi for any images that are to be reproduced larger than 48". All other images will require a minimum of 72dpi. Remember – the output quality is only as good as the input quality of the image.

::: Top

   HOW TO INSTALL YOUR WALLJAMMER

1. How do I install it?

Installation is not difficult, yet care must be given to ensure your WallJammer is the greatest thing to adorn your wall.

1. Preparation

• Allow WallJammer to lay flat and adapt to room temperature for at least an hour.
• Measure location FIRST to make sure your huge WallJammer will fit on the wall.
• Select a smooth wall and wipe with a dry cloth. Do not wet the wall.
• Avoid product placement on newly painted walls with paint not fully cured.
• WallJammers are huge! We strongly recommend having two people assist with installation.

2. Application

• Do not remove the WallJammer from paper backing all at once.
• Begin with the top of image, peel off and apply a small portion at a time to wall.
• Continue to peel off paper backing while adhering the rest of the WallJammer.
• Once applied, reposition areas if necessary and smooth out any air pockets or wrinkles working from the center outward.

Tips

• Save backing in order to reuse WallJammer.
• For best results, remove and reapply WallJammer every 6 months (to prevent any potential damage to wall surface).
• Enjoy your WallJammer!

2. Does it matter what kind of wall I put it on?

Yes. WallJammers need clean, smooth, dry walls. Pebbly or rough textured walls are not friendly to WallJammer so don't go there. It's OK to put your WallJammer over wallpaper but it has to be clean, dry, and smooth. Some coatings applied to wallpaper to improve the ability to clean it can decrease stickiness so check frequently to see if your WallJammer shows signs of peeling off. Although our materials were not formulated specifically for cars, our customers have successfully shown off their Jammers on the way to sporting events!

3. Will it damage my wall?

No. WallJammer are perfectly safe for walls. The special low-tack adhesive does not leave any residue and will not pull off paint so long as the paint is in good condition and isn't already peeling. It's even safe to put up over wallpaper provided that the wallpaper itself adheres properly to the wall. See above for more information on the kind of walls WallJammer prefer.

4. Should I save the liner it comes on?

YES! These are the essential tools to transport your WallJammer if you move. So, please save the liner your WallJammer came on, and the TUBE that your WallJammer came in. Also, if for any reason you need to return your WallJammer, you MUST return it on the liner it came on.

5. How do I move my WallJammer to a new location?

Identify where you want to move your WallJammer, wipe the wall clean with dry rag, and then with the help of a friend carefully remove the WallJammer from one wall and carry it to the new location. If you are moving it to a new location that is not within walking distance, put your WallJammer back on the original liner it came with and transport to your new location.

6. What if I no longer have the liner that my WallJammer came on and I want to move it?

Pull out the wax paper. Peel the WallJammer off the wall and place it on a clean surface – STICKY SIDE UP – place enough wax paper to cover the entire area of your WallJammer and roll it up around any tube that is large enough. DO NOT FOLD your WallJammer as it will cause creases to appear.

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   SHIPPING

1. How soon can I have my WallJammer?

We are committed to getting your WallJammer order to you as fast as possible. Each WallJammer is a custom order and not printed until your order is placed. You should allow up up to 10 days to recieve your order. We ship FedEx ground and FedEx overnight delivery is also available.

We ship Monday through Friday except holidays. Allow 1 full business day for us to process your order. Saturday, Sunday, and holidays are not business days. If you order on Friday and Monday is a holiday, then your order won't get processed until Tuesday.

2. Does WallJammer ship to P.O.Boxes?

Unfortunately, we are not able to ship to P.O. Boxes at this time. We recommend having your items shipped to a work address instead if that is possible.

3. Does WallJammer ship international?

Worldwide shipping is offered through the United States Postal Service.

::: Top

   GUARANTEES, RETURNS and SPECIALS

1. What's your Money Back Guarantee?

We deliver high-quality products and services - and we do so with a full 30 day money back guarantee on our gallery. If the custom products are flawed, then you may return the custom goods for a full refund, within 30 days of receiving your custom order. However, no refund will be offered due to low print quality resulting from an inferior submitted file. Despite using the best equipment in the industry, our products can only be as good as the files we print from. If the checkbox to proceed is selected, we will gladly manufacture the graphic but will not subsequently offer a refund due to the resulting inferior print quality.

2. What's the lowdown on returns?

For WallJammers created from customer images or photos, we will only replace items that were damaged during shipping or otherwise damaged in some material way. Because it is a custom product, we reserve the right to allow replacements based upon our discretion. However, you shouldn't have a problem if you've uploaded a photo that meets our specifications and followed the installation instructions. We offer the prompt and friendly customer support. If you have any questions, please let us know we will do our best to serve you.

3. Can I cancel my order?

Yes, but only within the first 12 hours that you have placed your order.

4. Does WallJammer run specials?

We understand why you would want to buy several WallJammers. We offer discounts for orders of 5 or more of the same image. Please call us today to receive your discounts!

::: Top

   TECHNICAL

1. Is your site secure?

WallJammer uses PayPal's integrate Website Payments Pro to keep your sensitive financial details safe.

2. I've forgotten my password, how can I log in?

If you've forgotten your password, use the e-mail address you signed up with and we'll send you an e-mail message containing your new password. Forgotten Password

3. I emailed customer service but haven't received a response.

Many times after replying to your e-mail we receive a bounce notification that indicates that your spam filter has rejected us. Please add us to your accepted list so we can assist you.

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   COMPANY

1. Does WallJammer have an affiliate program? Business/Photographer opportunities

WallJammer LLC is an aggressive and flexible company who would very much like to do business with you. We have much to offer and are anxious to develop a profitable partnership with you. We can assist in fund raisning for your cause or bring added product lines and revenue to your business. We have quick and easy solutions ready to go. Please call or email to discuss how we may bring added value to your company.

2. Customer Service Hours of Operation?

Monday-Friday 9-5 MST.

3. Contact WallJammer?

It is our goal to provide our customers with the best products, prices, and service. We will do our best to accommodate your special needs. Please contact us with your questions.

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   GIFT CARDS & E-CERTIFICATES

1. ACCEPTANCE OF TERMS

Welcome to WallJammer.com. WallJammer.com (WallJammer) provides its service to you, subject to the following Terms of Service ("TOS"), which may be updated by us from time to time without notice to you. You can review the most current version of the TOS at any time at:

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